Your account · Your data
Delete my account
How to request deletion of your DriverX or DriverX Conductor account and the associated personal data. It applies whether you still use the app or no longer have access to it.
How to request it
Both channels reach the same team. Neither requires you to sign in or to have the app installed.
By email
support@technoservicesdigital.com
Include the phone number registered on the account and whether you are a passenger or a driver.
By WhatsApp
Write to us stating that you want to delete your account and the phone number you registered with.
The button opens your email client with the subject and details already filled in. There is no form on this page: we would rather not simulate a submission that nobody receives.
What happens next
- Acknowledgement. We confirm your request within five business days.
- Identity verification. We may ask for reasonable information to confirm the account is yours. This protects it against third-party requests.
- Execution. Once your identity is verified, deletion is carried out within the following thirty days.
- Confirmation. We tell you which data was deleted, which is retained, for what reason and for how long.
What is deleted
Deletion is not limited to suspending or deactivating the account. Where the request is valid, personal data is deleted or anonymized: profile, phone number, email, verification documents, emergency contacts, locations and trip routes.
What is retained, and why
Certain information cannot be deleted immediately because the law requires us to keep it, or because it is needed to respond to a claim. That data is blocked: it is not used for ordinary purposes and is kept only for the applicable period.
- Trip, payment, wallet and billing history: up to five years, for accounting and tax obligations.
- Security records: up to twelve months.
- Open cases: claims, disputes or ongoing investigations are kept until resolved.
The full retention periods are set out in Article 10 of the Privacy Policy.
If you are a driver with a balance Before closing your account we will coordinate with you what to do with your wallet balance and with any pending commission or trip. Deletion is not carried out until that is resolved.
Deletion is permanent and cannot be undone.
Who handles the request
Requests are handled by Techno Services LLC, the controller of DriverX and DriverX Conductor data. Contact details and your other rights —access, correction, portability, objection, withdrawal of consent and appeal— are set out in the Privacy Policy.