These Terms and Conditions govern the use of the DriverX and DriverX Conductor apps. They form an agreement between Techno Services LLC and every person who creates an account. By registering or using the services, you confirm that you have read and accept them. If you do not agree, please do not use the apps.
Article 1.Who we are and what DriverX does
DriverX is a technology platform developed and operated by Techno Services LLC, a
company incorporated in the United States of America, with its address at 504 Pinto Pony Dr,
Ashland, Missouri 65010.
DriverX acts solely as a technology intermediary. Its role is to connect a
person requesting a ride with available independent drivers, and to provide the tools needed to
agree on a price, follow the route, communicate and keep a record of what happened.
DriverX does not:
- provide the transportation service;
- own or manage the vehicles;
- employ the drivers;
- receive, hold or transfer the trip fare;
- unilaterally set the final price, which is agreed between the parties.
The transportation contract is entered into directly between the passenger and the driver.
DriverX is not a party to that contract, and its involvement is limited to what these Terms
describe.
Article 2.Acceptance, capacity and scope
To create an account you must be at least eighteen years old and have legal capacity to enter
into a binding agreement. By registering, you confirm that you meet both requirements.
These Terms apply to the DriverX passenger app, the DriverX Conductor app, the official web
pages that link to this document, and any feature added in the future, unless a feature comes
with its own specific conditions.
The processing of personal data is governed by the Privacy Policy,
which forms an integral part of these Terms. Where the two differ on matters of personal data,
the Privacy Policy prevails.
DriverX may publish additional local notices or conditions where the law of a market requires
it. Those notices prevail over these Terms only to the extent local law requires, and only for
users in that market.
Article 3.Definitions
- Platform: the DriverX and DriverX Conductor apps and the related services.
- Passenger: a person who requests a trip through DriverX.
- Driver: an independent person, approved by DriverX, who offers to carry out trips.
- Trip: a journey requested, agreed and carried out between a passenger and a driver.
- Suggested price: the amount calculated by the Platform as an initial reference.
- Final price: the amount actually agreed between passenger and driver.
- Commission: the amount a driver pays DriverX for the use of the Platform.
- Wallet: the driver's prepaid balance within the Platform, from which the commission is deducted.
Article 4.Accounts and responsibility for them
The information you provide when registering must be truthful, complete and kept up to date.
Each person may hold one account per role. Creating accounts with someone else's details or
documents, or in order to get around a previous suspension, is prohibited.
An account is personal and non-transferable. The account holder is responsible for all activity
carried out from it, including activity by a third party who was given access. Transferring,
lending, renting or selling an account —particularly an approved driver account— results in
immediate blocking.
If you detect unauthorized access, notify us immediately through the channels in Article 22.
DriverX may close active sessions, require a new sign-in or suspend the account as a
precaution in order to protect it.
Article 5.Drivers: requirements and relationship with DriverX
To operate as a driver you must complete registration, upload the required documentation and
obtain approval from DriverX. The account remains pending until all required documents have
been reviewed and approved. Until then it cannot receive trips.
Depending on the market and vehicle type, the documentation includes:
- official identity document;
- a valid driver's licence permitting the service provided;
- vehicle registration or ownership document;
- a valid insurance policy;
- a face photograph and photographs of the vehicle, including the licence plate.
Drivers must keep this documentation valid. DriverX may require updates, request corrections
and suspend the ability to receive trips while a document is expired, illegible or under
review.
Nature of the relationship
Drivers operate as independent contractors. No employment, subordination,
partnership, agency or franchise relationship exists between a driver and Techno Services LLC.
Drivers freely decide when to go online, which requests to accept, what price to offer and
which routes to take, and bear the costs of their activity, including fuel, maintenance,
taxes and any obligations arising from their status.
Article 6.How a trip works
The flow, as the Platform actually operates, is as follows:
- The passenger enters origin and destination, and the Platform calculates a suggested price.
- The passenger confirms that price or proposes another, and the request is published to eligible nearby drivers.
- Drivers may accept the price or submit a counteroffer.
- When both sides agree on an amount, the trip is confirmed and assigned to that driver.
- The driver heads to the pickup point; the passenger sees their location in real time and receives proximity and arrival notices.
- The journey takes place and the driver marks the trip as finished.
- Payment is recorded and both parties may rate each other.
Neither passenger nor driver is obliged to accept any particular request or offer. The Platform
does not guarantee that a driver will be available at a given time or place, nor any maximum
waiting time.
The times, distances and routes shown in the app are estimates based on map providers and may
differ from reality due to traffic, roadworks, weather or road conditions.
Article 7.Suggested price and negotiation
The suggested price combines:
- a base fare;
- the estimated distance of the route;
- the estimated duration;
- a demand factor, when an area has more requests than available drivers;
- a minimum fare, below which the price does not fall.
The demand factor works in tiers and has a maximum cap. It is never applied without limit. The
specific parameters —base fare, per-kilometre rate, minimum and demand cap— vary by market and
vehicle type, and the result is always shown to the passenger before
requesting the trip.
The suggested price is a negotiable reference, not an imposed tariff. The
passenger may offer a different amount and the driver may accept it or counteroffer. The
passenger's offer must fall within the minimum and maximum range the app shows on screen. The
Platform also limits how many offers each side may make and sets a validity period for each;
once that margin is used up, the request must be started again.
The final price is the amount both sides agree on. Once the trip is confirmed,
that price does not change due to traffic or delays. If the passenger asks to change the
destination mid-journey, that must be agreed with the driver; the Platform does not
automatically recalculate a price already agreed.
Article 8.Paying for the trip
The final price is paid by the passenger directly to the driver. Techno Services
LLC does not receive, hold or administer that money at any point.
Cash
Cash is the enabled payment method. When the trip ends, the Platform asks both parties to
confirm that payment was made, within a period shown on screen.
- If both confirm, the trip is recorded as paid.
- If either party states that payment was not made, a dispute is opened automatically.
- If the period expires without confirmation, a dispute is also opened automatically.
Disputes are handled under Article 17.
Other payment methods
Card and other electronic payment methods are not enabled. Even if the app
displays the option, the system rejects the transaction and the trip must be settled in cash.
When an electronic method is enabled, this will be announced in advance, the payment processor
will be identified, and these Terms will be updated before it goes live.
DriverX does not issue invoices for the trip fare, because it is not the provider of the
transportation service. Any tax receipt for the journey is the driver's responsibility, under
the rules that apply to them.
Article 9.Driver wallet and commission
Drivers pay DriverX a commission for each confirmed trip. It is the only
revenue the Platform takes from the transaction and is calculated as a percentage of the final
agreed price.
The commission is deducted from the driver's wallet, a prepaid balance within
the Platform. It works as follows:
- The driver tops up the wallet through the methods DriverX makes available.
- To receive requests, the driver must keep a minimum operating balance, visible in the app.
- The applicable commission percentage is disclosed to the driver in the app, and every charge is itemized in the wallet history alongside the trip that generated it.
- The commission is charged when the trip is confirmed. If the balance is insufficient, the trip cannot be accepted.
- If the trip is cancelled, the commission is refunded in full to the wallet, regardless of who cancelled.
Every movement —top-ups, commission charges and refunds— is recorded in the wallet history,
available in the app.
The wallet balance may only be used to pay commissions. It bears no interest, is not a bank
deposit and does not constitute electronic money. On account closure, DriverX will coordinate
with the driver what happens to any remaining balance and any outstanding obligation, under
Article 22.
The commission percentage and the minimum balance may change. Any change is communicated with
reasonable notice and does not apply to trips already confirmed.
Article 10.Cancellations
Either party may cancel a trip while it has not finished.
Cancellation without consequences
No penalty applies when cancelling:
- before the trip is confirmed, that is, while a driver is being searched for or the price is being negotiated;
- within the free window after confirmation, whose length is shown in the app.
Passenger cancellation outside the window
A penalty is recorded against the account. Since the trip fare is currently paid in cash
directly to the driver, DriverX has no means of collecting that penalty: it is
recorded in the account history and may be taken into account to restrict access to the
service in case of repetition. If a payment method that allows collection is enabled in the
future, this will be announced before it is applied.
Driver cancellation outside the window
This directly affects the driver's reputation and continuity on the Platform:
- their average rating is reduced, more severely if the trip was already under way;
- their cancellation rate rises, which weighs on trip assignment order;
- exceeding the maximum number of cancellations allowed in twenty-four hours results in automatic suspension of the account.
In all cases, the commission charged is refunded to the driver. Cancelling for safety reasons
—a risky situation, a passenger in a condition that prevents safe transport, a broken-down
vehicle— should not be penalised: the cancellation should be reported through the channels in
Article 14 so that the case can be reviewed.
Article 11.Ratings
At the end of a trip, passenger and driver may rate each other on a scale of one to five stars.
Each side rates once per trip, and only for finished trips. A one-star rating requires a
reason.
A driver's average rating influences trip assignment order, and a persistently low rating may
lead to limitation or suspension of the account under Article 15.
Ratings and comments must relate to the trip experience. DriverX may remove a comment
containing insults, threats, third-party personal data or discriminatory content, and may
disregard a rating where there are reasonable indications of retaliation or manipulation.
Article 12.Trip chat and privacy of the parties
Communication between passenger and driver takes place through the Platform's
internal chat, which is enabled only while a trip is active and closes when it
ends.
This is deliberate: the internal chat means neither party has to share their personal phone
number to arrange a pickup. Using the chat to request the other party's phone number, social
media profile or other contact details for purposes unrelated to the trip is
prohibited.
For the same reason, the app blocks screenshots in conversations. Publishing,
circulating or sharing the conversation, photograph, name, licence plate or any other detail of
the other party outside the Platform is a serious breach and results in permanent blocking of
the account, without prejudice to any legal action that may follow.
Trip messages may be attached to a report by the person making it, so that the support team can
assess what happened.
Article 13.Prohibited conduct
All users are prohibited from:
- using the Platform for unlawful activity or to transport prohibited goods or substances;
- harassing, threatening, assaulting, discriminating against or intimidating the other party or support staff;
- requesting or circulating the other party's personal data beyond what the trip requires;
- providing false, altered or third-party documents;
- driving under the influence of alcohol or substances that impair driving ability;
- allowing someone other than the approved person to drive, or using a vehicle other than the registered one;
- faking trips, ratings, cancellations, emergencies or reports;
- spoofing the device's location or attempting to interfere with the Platform's operation;
- arranging the trip outside the Platform in order to avoid the commission, where the contact originated on it;
- damaging the vehicle, or the other party's luggage and belongings;
- gaining unauthorized access to systems, data or other accounts, or reverse-engineering the apps.
Drivers must also comply with traffic rules, follow a reasonable route to the destination and
keep the vehicle in safe and clean condition.
Article 14.Safety, emergencies and reports
The Platform provides safety features: emergency contacts, real-time route tracking,
identification of the assigned vehicle and driver, and a channel to report what happened on a
trip.
Either party may report the other from the trip details, attaching the conversation if they
consider it necessary. Reports concerning harassment or safety are handled as
high priority.
In a real emergency
The app's features do not replace emergency services. If you are in immediate danger, contact
the police or your local emergency services first.
DriverX may retain the trip record, location and conversation where necessary to investigate an
incident, handle a claim or respond to a request from a competent authority, as set out in the
Privacy Policy.
Article 15.Suspension, limitation and blocking
DriverX may apply the following measures to an account:
- Limitation: temporarily restricts specific features.
- Correction required: a driver account is held pending fixes to documentation.
- Suspension: temporarily prevents operating while a situation is reviewed.
- Blocking: permanently closes access.
These measures apply where there are reasonable grounds, including:
- breaching Article 13;
- holding expired, rejected or unverifiable documentation;
- accumulating cancellations above the permitted limit;
- maintaining a rating below the acceptable minimum;
- indications of fraud, impersonation or manipulation;
- a safety report that requires precautionary removal of the person while it is investigated;
- a need to comply with the law or a request from a competent authority.
Unless there is a risk to the safety of others or a legal prohibition, DriverX will state the
reason for the measure and how to respond. Any measure may be reviewed under Article 16.
Suspension does not extinguish outstanding obligations and does not affect the driver's wallet
balance, which remains available under Article 9.
Article 16.Automated decisions and human review
The Platform uses rules and scores to calculate the suggested price, estimate demand, rank
eligible drivers, detect fraud and apply cancellation limits. These criteria take into account,
among other factors, proximity, vehicle type, availability, documentation status, rating,
acceptance rate, cancellation rate, operating balance and idle time.
Right to review
Any decision that suspends, limits or blocks an account, or applies a penalty, may be
submitted for human review. Simply write to the channels in Article 22,
identifying the account and the decision in question. The review is carried out by a member
of the team, not by the system that made the decision, and the outcome is communicated with
reasons.
These criteria exist to deliver and protect the service. They are not used to make automated
decisions that by themselves produce legal effects unrelated to the transportation
relationship.
Article 17.Trip and payment disputes
Where one party denies that payment was made, or the confirmation period expires without a
response, the Platform opens a dispute and the trip is marked accordingly.
The support team reviews the trip record —route, statuses, timestamps, messages and
confirmations— and decides. The outcome may include treating the payment as made, keeping the
debt on record, refunding the commission to the driver, or applying a measure to the account of
the party that acted in bad faith.
Because DriverX does not hold the trip fare, it cannot refund it. A claim about
the fare is settled between the parties; the Platform provides the record of what happened and
applies the measures within its own remit to the accounts.
Claims must be submitted within thirty days of the trip. After that period there may not be
enough information to review them, in line with the retention periods in the Privacy Policy.
Article 18.Liability
Techno Services LLC is responsible for the proper functioning of the Platform on the terms of this
document and applicable law. It is not responsible for matters outside its control that belong
to the transportation service provided by an independent third party, including:
- the conduct of the passenger or the driver during the trip;
- traffic accidents, personal injury or property damage occurring during the journey;
- the mechanical condition of the vehicle or compliance with its legal obligations;
- items forgotten, lost or damaged;
- failure to pay the agreed fare between the parties;
- delays caused by traffic, weather or road conditions;
- failures of connectivity, of the device, or of third-party services such as maps or notifications.
The Platform is provided as is and with the availability that technology allows. DriverX does
not guarantee that the service will be free of interruptions or errors, though it works
diligently to correct them.
Nothing in this article excludes Techno Services LLC's liability for wilful misconduct, gross
negligence, personal injury caused by its own negligence, or any other liability that
applicable law does not permit to be limited. Where the law grants consumers greater
protection, that protection prevails.
Article 19.Driver legal obligations and insurance
Drivers represent and warrant that, while operating on the Platform:
- they hold a valid driver's licence permitting the service they provide;
- the vehicle is in legal and mechanical condition to be driven;
- they maintain the insurance required by the law of the place where they operate, with the coverage that legislation determines;
- they comply with the authorizations, permits, licences and tax obligations that apply to them;
- they inform DriverX of any event preventing them from continuing to operate, including suspension of their licence.
Techno Services LLC does not provide insurance for passengers or drivers, and
does not act as an insurer, broker or insurance intermediary. The coverage applicable to a trip
is that of the vehicle and whatever local rules require.
Drivers will indemnify Techno Services LLC against third-party claims arising from a breach of the
obligations in this article or from their conduct during the service.
Article 20.Governing law and dispute resolution
These Terms are governed by the laws of the State of Missouri and the applicable federal laws
of the United States of America, without regard to their conflict-of-laws rules.
Before going to court, the parties will try to resolve the matter directly. Anyone with a claim
should raise it through the channels in Article 22, describing the facts and the remedy sought;
Techno Services LLC will respond within a reasonable time.
Disputes not resolved in that way will be submitted to the competent courts of the State of
Missouri, United States of America.
Consumer rights
This article does not deprive anyone of the rights granted by the mandatory law of their
place of residence. Where that law gives the right to sue in local courts or to apply local
law, that right prevails over this article.
Article 21.Intellectual property
The DriverX brand, the apps, their code, design, interfaces, texts, algorithms and databases
belong to Techno Services LLC or to its licensors, and are protected by intellectual property law.
By accepting these Terms you receive a limited, personal, revocable and non-transferable
licence to use the apps for their intended purpose. That licence does not permit copying,
modifying, distributing, decompiling, scraping data or creating derivative works.
Comments, ratings and suggestions you send may be used by DriverX to improve the service,
without giving rise to any right to compensation.
Article 22.Changes, termination and contact
Changes to these Terms
Techno Services LLC may amend these Terms for legal, operational or technological reasons. Where
the change is material, it will be announced through the app, the website or an appropriate
contact channel, with reasonable notice before it takes effect. The current version always
shows its last-updated date. Continuing to use the Platform after that date constitutes
acceptance of the updated text; anyone who does not accept it may close their account.
Termination by the user
Anyone may stop using the Platform and request deletion of their account at any time, from the
app or from the account deletion page. Before closing a
driver account with a balance, DriverX will coordinate what happens to that balance and to any
outstanding commission or trip.
Termination by DriverX
Techno Services LLC may end the relationship by blocking the account in the cases set out in
Article 15, or discontinue the Platform in a market with reasonable notice.
Final provisions
If any clause of these Terms is held invalid or unenforceable, the remainder stays in full
force. Tolerating a breach does not waive the right to enforce it later. These Terms, together
with the Privacy Policy and any applicable local notices, constitute the entire agreement
between the parties regarding use of the Platform.
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