Privacy Policy

Article 1.Identity of the controller and scope

DriverX is a technology mobility platform created by TechServices LLC. For the purposes of this Policy, TechServices LLC acts as the controller of the personal data processed through the DriverX application for passengers and DriverX Conductor, unless a specific notice identifies another controller.

• Legal name: TechServices LLC
• Registered address: 504 Pinto Pony Dr, Ashland, Missouri 65010, United States
• Privacy email: support@technoservicesdigital.com
• Support WhatsApp: +1 573 797 6612

This Policy covers the use of the applications, the trip services, the support and safety features, and the official websites that expressly link to this document.

Article 2.Protection framework and principles

Processing is carried out in accordance with applicable law, including Law No. 787, the Personal Data Protection Law of Nicaragua, and its Regulation, Decree No. 36-2012. TechServices LLC will seek to apply the principles of information, consent, purpose, proportionality, quality, confidentiality, security and accountability.

Data will be used only for determined, explicit and legitimate purposes. We will not request data that is not reasonably necessary to provide the service, protect users, comply with legal obligations or handle claims.

Article 3.Personal data we collect

• Registration and contact data: first and last name, phone number, email address where provided, protected credentials, verification status and data associated with account recovery.
• Driver and vehicle data: vehicle type, license plate, make, model, year, color, driver's license number, approval status, availability, rating, operational rates and other data needed to assign trips.
• Verification documents and images: the passenger's identity document where they voluntarily request verification; and, for drivers, identity document, driver's license, facial photograph, license plate, registration, insurance and vehicle photographs, together with expiry dates and review outcomes.
• Location data: approximate or precise device location, origin and destination coordinates, addresses, the driver's current location, proximity and arrival events, and periodic points along the route during a trip.
• Trip data: service type, origin, destination, distance, estimated duration, suggested price, offers and counteroffers, final price, trip status, timestamps, cancellations, reasons, penalties and ratings.
• Financial and payment data: payment method, amount, payment status and confirmations, transaction references, last four digits and payment token where applicable, driver wallet balance, top-ups, commissions, bonuses and transactions.
• Safety and support data: emergency contacts, relationship to the contact, location of an emergency, reports, disputes, tickets, comments, voluntarily provided evidence and incident resolutions.
• Technical and anti-fraud data: IP address, basic device information, operating system, sessions, push notification identifier, security logs, alerts, fraud indicators and administrative audit records.

DriverX does not currently use advertising SDKs and does not sell personal data. If advertising, external analytics or new providers that change the processing are introduced in the future, this Policy and the Data Safety declaration will be updated before enabling them.

Article 4.How we obtain the data

• Directly from the user when they register, complete their profile, upload documents, request a trip, make a top-up, submit a rating, report an incident or contact support.
• From the device, with the corresponding permissions, when location, camera, files, images or notifications are used.
• Automatically during use of the service, for example when recording a trip status, a session, a location, an alert or a security operation.
• From providers that render services on behalf of DriverX, such as maps, hosting, storage, notifications, phone verification or payments, where such functions are enabled.

Article 5.Purposes of processing

• Create, verify, authenticate, maintain and protect accounts.
• Locate available drivers and connect passengers with nearby drivers.
• Quote, request, negotiate, assign, track, complete, cancel and pay for trips.
• Show the passenger the operational identity, vehicle, license plate, rating and location of the assigned driver.
• Enable the communication needed between the parties to a trip and with the support team.
• Verify identity, driver's license, vehicle and the documentation required to operate.
• Manage wallets, top-ups, commissions, bonuses, payments, refunds and disputes.
• Send notifications about offers, status changes, proximity, arrival, payment, safety and document expiry.
• Handle emergencies, claims, incidents, fraud, abusive conduct and requests from competent authorities.
• Generate internal operational statistics and improve the safety, availability and performance of the service.
• Comply with contractual, accounting, tax, regulatory and legal obligations.

Article 6.Precise and background location

Passengers

DriverX may access location while the application is in use in order to set the pickup point, display the map, search destinations and follow an active trip. The user may also enter an address manually where the feature allows it.

Drivers

DriverX Conductor collects precise location in order to show availability, assign nearby requests, share the position with the assigned passenger, record the route, calculate proximity and arrival, and support safety features. When the driver is online or taking part in a service, this collection may continue in the background, even when the application is closed, minimized, with the screen locked or not actively in use.

Article 7.Mandatory or optional nature of the data

The fields required to create the account, verify the driver, assign and complete a trip, manage safety or comply with the law are mandatory for those functions. Refusing to provide them may prevent registration, driver approval, receiving trips or the use of a specific feature.

Optional, as applicable, are the email address, the passenger's document verification, emergency contacts, certain comments and other data identified as voluntary. Not providing an optional item must not prevent the use of functions that do not require it.

Article 8.Emergency contacts and third-party data

If a user adds an emergency contact, DriverX stores the name, phone number, relationship and primary contact status. Before providing that data, the user represents that they have informed the contact and have sufficient authorization to share it with DriverX. This data will be used solely for safety and emergency functions, save for legal obligations.

The user may delete a contact from the application where the feature is available. DriverX must not import the device's entire address book for this purpose.

Article 9.When and with whom we share data

TechServices LLC does not sell or rent personal data. It may share it on a limited basis with:

• The other party to the trip: name, rating, necessary contact information and, in the case of the driver, vehicle and license plate. During the service, the passenger may receive the assigned driver's real-time location.
• Infrastructure providers: Render or equivalent providers to host the application and the database, and Cloudflare R2 or equivalent services to store documents and files.
• Map providers: Google Maps Platform for maps, address search, coordinates, routes and estimates.
• Notification providers: Expo Push Notification Service and, on Android, Google Firebase Cloud Messaging, to deliver notices.
• Verification and payment providers: SMS services, banks, gateways or payment processors where those functions are enabled. DriverX will seek to receive only the tokens, references or partial data required, and not to store the full card number or its security code.
• Advisers and authorities: authorized personnel, auditors, lawyers, insurers and authorities where necessary to protect rights, respond to emergencies, comply with the law or answer a valid request.
• Corporate transactions: an acquirer, successor or investor in a reorganization, merger or sale, subject to confidentiality obligations and applicable law.

Article 10.International transfers and retention

Some providers may process data outside Nicaragua, including the United States. TechServices LLC will carry out such transfers only where they are necessary for the service and permitted by applicable law, using consent, contracts, security measures or other valid mechanisms as appropriate.

Retention periods:

• Account and profile: for as long as the account remains active and during the applicable legal or contractual blocking period following a cancellation request.
• Trip, payment, wallet, billing and audit history: up to five years from creation of the record, or for a longer period where a law, claim, investigation or proceeding requires it.
• Detailed GPS route: up to thirty days after the trip, unless an emergency, dispute, fraud, claim or legal duty justifies keeping it longer.
• Identity and driver documents: for as long as the account or operational relationship is active and up to one year after it ends, save for blocking or necessary legal retention.
• Sessions and technical security logs: up to twelve months, unless needed to investigate an incident or comply with a legal obligation.
• Emergency contacts: until the user deletes them or requests deletion of their account, save for justified legal retention.
• Push notifications: until the token is replaced, revoked or no longer needed.
• Support, claims, disputes and evidence: for the duration of the case and the period necessary for legal or contractual liabilities.

Once the purpose and the applicable period have been fulfilled, data will be deleted, anonymized or blocked. Blocked data will not be used for ordinary purposes and will be kept solely for potential liabilities until its definitive erasure.

Article 11.Information security

• Encryption of communications using HTTPS/TLS.
• Passwords stored using cryptographic hash functions, not in readable text.
• Protected session tokens, with expiry, renewal and revocation controls.
• Role-based access controls and logging of administrative actions.
• Restricted document storage and the use of authorized or signed links where appropriate.
• Validation, rate limiting, monitoring and fraud prevention measures.
• Access and confidentiality review for authorized personnel and providers.

No system is completely infallible. If TechServices LLC identifies an incident that compromises personal data, it will assess its scope, limit the damage, document the measures taken and make the notifications required by applicable law.

Article 12.User rights

Data subjects may exercise their rights of access, rectification, cancellation and objection, and may withdraw consent where applicable. They may also request information about the purposes, the source and the transfers of their data.

• Access: to know what data is processed and how it is used.
• Rectification: to correct inaccurate or incomplete information.
• Cancellation: to request blocking and subsequent erasure where the data is no longer necessary or the processing is not appropriate.
• Objection: to request that processing cease on legitimate grounds, where no obligation requires it.
• Withdrawal: to withdraw consent without retroactive effect, through simple and free mechanisms.

Requests may be sent to support@technoservicesdigital.com or via WhatsApp at +1 573 797 6612. To protect the account, TechServices LLC may request reasonable information to verify identity and clarify the scope of the request. Requests will be handled within the periods established by applicable law.

Article 13.Account and data deletion

Users may request the deletion of their account and the associated data through any of these channels:

• From the application: in DriverX, via My profile → Delete my account; in DriverX Conductor, via the side menu → Delete my account.
• From the web: account deletion page, with no need to sign in.
• By email: support@technoservicesdigital.com, stating the phone number registered on the account.
• By WhatsApp: +1 573 797 6612.

TechServices LLC will acknowledge the request within five business days and may request reasonable information to verify the identity of the requester, in order to protect the account against fraudulent requests. Once identity has been verified, deletion will be carried out within the following thirty days.

Deletion will not be limited to suspending or deactivating the account. Where the request is valid, data will be deleted or anonymized, except for data that must be blocked or retained temporarily due to legal, accounting, tax, security, fraud prevention, claim or contractual liability obligations. TechServices LLC will inform which data it retains, the reason and the applicable period.

Article 14.Automated operational decisions

DriverX uses rules and scores to quote trips, estimate demand, rank eligible drivers, prevent fraud and assign offers. These rules may take into account proximity, vehicle type, availability, documentation, rating, acceptance, cancellations, operational balance and idle time. Their purpose is to provide and protect the service; they are not used for automated decisions that by themselves produce legal effects unrelated to the transport relationship.

Article 15.Minors

DriverX is not directed at persons under eighteen years of age and does not seek to knowingly collect their data in order to create accounts. If TechServices LLC detects an account belonging to a minor, it may suspend it and delete or block their data in accordance with the law and safety requirements.

Article 16.Device permissions and controls

• Location: for maps, pickup, assignment, tracking, proximity, arrival and safety; for drivers it may operate in the background.
• Photos, camera or files: to upload documents, verification photographs and evidence the person chooses to provide.
• Notifications: for trip offers and updates, payments, safety, account and documents.

Permissions can be managed from the device settings. Revoking them may limit the functions that depend on them, but does not authorize DriverX to use the data for purposes that have not been disclosed.

Article 17.Changes to this Policy

TechServices LLC may update this Policy to reflect legal, operational or technological changes. Where the change is material, notice will be given through the application, the website or an appropriate contact channel before it takes effect where applicable. The current version will always indicate the date it was last updated.

Article 18.Contact

For questions, claims or requests relating to privacy and personal data: